General Dynamics Information Technology will build, install and operate the state of Massachusetts’ next 911 system that the company will design to integrate geographical information system data into emergency service requests.
The company intends to help emergency response personnel both map a caller’s location and then route calls and corresponding information to public answering points through the future system, General Dynamics said Monday.
General Dynamics will also base the future system on Internet Protocol technology and secure cloud computing architecture, as well as build the setup on a secure cloud-based architecture.
“Massachusetts is taking a great step forward for its citizens and emergency responders by modernizing its 9-1-1 system to accept an array of new modes of communication,” said Charlie Plummer, vice president and general manager of General Dynamics Information Technology’s IT solutions sector.
Andrea Cabral, the state’s public safety secretary, said the state sought to transition from an analog-based 911 system to an Internet Protocol-based system through the program.
Massachusetts intends for the future system to comply with the National Emergency Number Association’s i3 architecture standards for local and nationwide interoperability.