Crystal Cooper: Unisys Seeks to Broaden Philly Customer Relations App

Crystal-CooperUnisys will update the City of Philadelphia’s customer relationship management application as part of a plan to help the local government respond to citizen requests.

Unisys said Thursday that it will use Salesforce.com's cloud-based platform to redevelop the Philly 311 program's foundations.

Crystal Cooper, Unisys vice president of public sector solutions, the work is intended to offer Philly 311 users access to more than 70 government service options via mobile phone, landline or online.

“Due to the success of the project in engaging and connecting citizens to the city government, the Philly 311 CRM app is viewed as an essential tool for helping the city reach its goals of becoming one of the safest cities in America and making the city government work more efficiently and effectively,” Cooper said.

City officials expect to implement the public service call center solution citywide toward the end of the year following feedback from the pilot project, which rolled out in June.

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