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AT&T to Update FEMA’s Claims Center Communications System

AT&T to Update FEMA's Claims Center Communications System - top government contractors - best government contracting event

bigdata_DV_20111014152215AT&T Corp. has been selected to update the communications infrastructure of the Federal Emergency Management Agency's claims centers.

The company will deploy interactive voice response and contact center services under a four-year contract, AT&T said Thursday.

AT&T also selected Interactive Intelligence to provide software-based services for the project.

The center is designed to collect, authenticate and process claims for disaster survivors.

The General Services Administration awarded the contract through its Networx Universal vehicle.

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Written by Jay Clemens

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