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Xerox to Update New Jersey E-ZPass Group's Customer Support; Don Hubicki Comments

Xerox to Update New Jersey E-ZPass Group's Customer Support; Don Hubicki Comments - top government contractors - best government contracting event

XeroxXerox has been selected to update the customer support system of the New Jersey E-ZPass Group in an effort to help process electronic toll transactions in the state.

Xerox will provide a customer service center, violations processing and financial back-office services for the New Jersey E-ZPass System under the eight-year contract, Xerox said Wednesday.

“When drivers go through the New Jersey Turnpike Authority's toll services and E-ZPass gateways we want to deliver a smooth experience every step of the way, from paying tolls to contacting customer service,“ said Don Hubicki, group president of Xerox state government services.

Drivers will be able to use phone, e-mail, fax, a mobile application and online chat services to contact support personnel once the system goes online.

The New Jersey E-ZPass System handles 2.5 million accounts and 5 million transponders.

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Written by Jay Clemens

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