Xerox to Update New Jersey E-ZPass Group’s Customer Support; Don Hubicki Comments

Xerox has been selected to update the customer support system of the New Jersey E-ZPass Group in an effort to help process electronic toll transactions in the state.

Xerox will provide a customer service center, violations processing and financial back-office services for the New Jersey E-ZPass System under the eight-year contract, Xerox said Wednesday.

“When drivers go through the New Jersey Turnpike Authority’s toll services and E-ZPass gateways we want to deliver a smooth experience every step of the way, from paying tolls to contacting customer service,” said Don Hubicki, group president of Xerox state government services.

Drivers will be able to use phone, e-mail, fax, a mobile application and online chat services to contact support personnel once the system goes online.

The New Jersey E-ZPass System handles 2.5 million accounts and 5 million transponders.