Ramona Adams
Interactive Intelligence Group‘s customer engagement platforms have passed compliance programs that work to validate internal controls for security, availability and confidentiality of data center cloud operations.
The company said Thursday its PureCloud offering attained a statement on Standards for Attestation Engagements and International Standard on Assurance Engagements SOC2 Type II from the auditing standards board of the American Institute of Certified Public Accountants.
PureCloud is built upon the microservice architecture that runs on Amazon Web Services‘ cloud platform.
“With more than 20 years of experience working with global contact centers that are regularly tasked with collecting sensitive customer data, we deeply understand strict security, compliance and privacy standards,” noted Donald Brown, Interactive Intelligence founder and CEO.
Interactive Intelligence also renewed the statement on SSAE 16 and ISAE 3402 SOC2 Type II for its Communications-as-a-Service platform as well as updated its CaaS Payment Card Industry Data Security Standard certification in the U.S. and European Union to PCI-DSS 3.1.
