Peter Smith: American Systems to Continue Support for Navy 311 Call Center

Peter Smith
Peter Smith

American Systems has received a potential five-year, $42.5 million task order to continue to help the U.S. Navy operate the military branch’s support center for troops and families.

The company said Monday it will extend operations support at the Navy 311 call center that works to provide a single entry point for sailors, military families and civilians that need reachback assistance.

“The Navy 311 Support Center plays an important role in providing real-time, 24/7/365 response to a variety of issues that our Navy personnel face, from supply and logistics to quality of life matters,” said Peter Smith, president and CEO of American Systems.

The order contains one base year and four option years and was awarded by the Space and Naval Warfare Systems Command through the service branch’s SeaPort-e contract vehicle.

American Systems will perform work at Norfolk Naval Base in Virginia and at SPAWAR’s facility in New Orleans, Louisiana.

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