Avaya has received a three-year contract of an undisclosed value from Dubai’s roads and transport authority to provide managed services to the agency’s contact center.
RTA — which crafts transport, road and traffic management requirements across Dubai — has implemented Avaya’s customer engagement and support systems to create the 8009090 Contact Center project, the company said Tuesday.
Mohammed Areff, vice president of Avaya’s Middle East, Africa and Turkey operations, said the company aims to help RTA meet strategic goals and objectives through the firm’s professional and consulting services.
RTA’s 8009090 Contact Center uses mobile and web-based applications designed to help people communicate with the agency through voice, SMS and instant messenger platforms, Avaya said.
The contact center is also equipped with an integrated voice response technology to address callers’ queries without a customer service agent, according to Avaya.