Maximus' Tom Romeo Cites Requirements for Agencies to Facilitate Citizen-Gov't Interactions

Tom Romeo
Tom Romeo

Tom Romeo, president of the federal services business at Maximus, has said that digital technology platforms and content should be integrated across various services and channels in an effort to change the way U.S. government agencies interact with and deliver services to citizens.

“Delivering the next era of citizen engagement is not about just making new technologies available to the public,“ Romeo wrote in an article published Monday on Government Executive.

“It is also about providing an experience that is integrated, user-friendly, and allows the public to get their problem solved via their channel of choice,“ he added.

Romeo also cited the need for agencies to provide training to call center representatives in an effort to help them handle inquiries and address concerns from citizens that seek human assistance following use of self-service channels.

“The transition to a citizen-centric approach will require making new investments, embracing new disciplines, and a renewed focus on business process and outcomes,“ Romeo noted.

You may also be interested in...

CGI

CGI Granted FedRAMP Authorization for Momentum Enterprise Suite

CGI announced on Friday that its Momentum enterprise suite software as a service (SaaS) has been authorized for the Federal Risk and Authorization Management Program (FedRAMP) by the Joint Authorization Board (JAB), enabling the company to work within the cloud at federal agencies. JAB granted CGI the authorization after a six-month certification process.

Keysight

Keysight to Deliver Kits for USAF’s Automatic Test Station

Keysight Technologies has secured a five-year, $39.8 million contract to provide the U.S. Air Force with tools needed to support automatic testing. USAF will gain access to Keysight's test and measurement products for Versatile Diagnostic Automatic Test Station updates and production activities.

USS John C. Stennis

HII to Begin USS John C. Stennis Carrier Modernization Work

Huntington Ingalls Industries is set to commence a four-year project to modernize the USS John C. Stennis nuclear powered aircraft carrier at the company's shipyard in Newport News, Virginia. The CVN 74 supercarrier will be the seventh ship of the U.S. Navy's Nimitz class to undergo a midlife refueling and complex overhaul process, HII said Thursday.