Mark Forman: Digital Govt Projects Should Incorporate User-Centered Design Methodology

digital-governmentMark Forman, global public sector head at Unisys, has said agencies should integrate user-centered design methodology into digital government projects to optimize costs, public service and overall mission delivery.

Forman wrote in an opinion piece published Tuesday on Nextgov that the government’s mobile applications and services could be underutilized if project designers do not consider citizen input.

Governments can design tools through UCD methodology from users’ perspectives in efforts to create platforms that fit citizens’ abilities, preferences and needs, Forman added.

Forman said effective UCD leads to outcomes that meet the public’s requirements and expectations; show clear benefits for citizens; and support smooth transition to new services.

Agencies should also combine UCD with development operations to integrate insights on citizens’ preferences and needs to support the development, testing and deployment of new services, Forman noted.

You may also be interested in...

Kumu Networks

DOD Taps Kumu Networks for 5G Full-Duplex IAB Prototyping Effort

California-based wireless technology provider Kumu Networks has received a $5 million contract from the Department of Defense to develop a self-interference cancellation tool in support of a 5G testing and experimentation program.

Teresa Carlson VP AWS

Teresa Carlson: AWS Cloud Platform Supports NASA’s Mars Data Collection

NASA's Jet Propulsion Laboratory is using Amazon Web Services' cloud computing technology to process and host data from the Perseverance rover, which touched down Thursday on Mars to survey the red planet.

Raytheon Technologies

Raytheon Engages With Academia for Military AI Development

Raytheon Technologies' intelligence and space business will award a combined amount of $400,000 to academic partners for artificial intelligence development initiatives that will focus on augmenting military defense systems and continue through 2022. Southern Methodist University and Virginia Tech will receive $175,000 and $225,000, respectively, to develop AI and machine learning technologies applicable to military operations, Raytheon said Tuesday.