Mark Forman: Digital Govt Projects Should Incorporate User-Centered Design Methodology

digital-governmentMark Forman, global public sector head at Unisys, has said agencies should integrate user-centered design methodology into digital government projects to optimize costs, public service and overall mission delivery.

Forman wrote in an opinion piece published Tuesday on Nextgov that the government’s mobile applications and services could be underutilized if project designers do not consider citizen input.

Governments can design tools through UCD methodology from users’ perspectives in efforts to create platforms that fit citizens’ abilities, preferences and needs, Forman added.

Forman said effective UCD leads to outcomes that meet the public’s requirements and expectations; show clear benefits for citizens; and support smooth transition to new services.

Agencies should also combine UCD with development operations to integrate insights on citizens’ preferences and needs to support the development, testing and deployment of new services, Forman noted.

You may also be interested in...

Jay Lambke President GAI

Government Acquisitions Obtains SBA HUBZone Program Certification; Jay Lambke Quoted

Cincinnati, Ohio-based company Government Acquisitions Inc. has been accredited by the Small Business Administration under a program that seeks to provide economic benefits to government contractors from historically underutilized business zones.

Satellite launch

SpaceX Launches Satellite for Multinational Ocean Observation Effort

SpaceX has sent to space a satellite designed to monitor sea levels across the globe under a U.S.-U.K. partnership. The Sentinel-6 Michael Freilich satellite lifted off from Vandenberg Air Force Base on a mission to collect sea level data, support ship navigation and inform weather forecasts, NASA said Sunday.

KBR

KBR Gets $65M Navy Contract Modification for Base Support Services

KBR has received a one-year, $64.8M contract modification to carry out base operating support services at various U.S. Navy installations in Djibouti and Kenya.