Avaya Completes Contact Center Project for Indian Police Force

Avaya has completed a project that is designed to help manage emergency calls, connectivity technologies and responses for the police force of Uttar Pradesh, India.

The company said Thursday its team launched a centralized contact center in Lucknow, Uttar Pradesh that works to support approximately 600 calls at a time as part of the UP 100 project.

Avaya added the contact center is designed to respond to multiple communications channels such as phone, mobile, e-mail and social media; support Hindi dialects and some foreign languages; and provide video call features for users with special needs.

The system also works to document issues electronically and help citizens upload pictures or videos which will get tagged with their calls then submitted to the appropriate police station, Avaya noted.

You may also be interested in...


Anitian, Microsoft Partnership Adds Compliance Automation Tech to Azure

Anitian and Microsoft have lenabled the former's automation tool to help customers deploy workloads into the Azure cloud environment and speed up cloud migration processes.

Machine learning framework

DARPA Taps University of Massachusetts, Amherst for Machine Learning Framework Development

A University of Massachusetts, Amherst laboratory has received a contract fom the Defense Advanced Research Projects Agency to design a framework for machine learning in support of the Ditto - Intelligent Auto-Generation and Composition of Surrogate Models project.

William Irby COO Martin UAV

William Irby Named Martin UAV COO, Sean Olds Appointed CFO

William Irby, a nearly three-decade aerospace and defense industry veteran, has joined unmanned aircraft system manufacturing company Martin UAV as chief operating officer.