in , , ,

Maximus, Interactions Unveil Virtual Assistant Tech Offering for Federal Sector; Tom Romeo Comments

Maximus, Interactions Unveil Virtual Assistant Tech Offering for Federal Sector; Tom Romeo Comments - top government contractors - best government contracting event
Tom Romeo
Maximus, Interactions Unveil Virtual Assistant Tech Offering for Federal Sector; Tom Romeo Comments - top government contractors - best government contracting event
Tom Romeo

Maximus has partnered with Interactions to offer a virtual assistant technology designed to help federal agencies communicate with citizens they serve.

The Maximus Intelligent Assistant platform works to facilitate transactions such as general inquiries, appeal status, benefits eligibility, program awareness, authentication, registration and enrollment via a phone, text or the web, Maximus said Tuesday.

Interactions’ artificial intelligence-based Adaptive Understanding technology powers the new product offering.

Tom Romeo, president and general manager of Maximus’ federal business, said that many federal leaders seek new approaches to manage customer service and customer satisfaction.

Romeo, an inductee into Executive Mosaic‘s Wash100 for 2017, added the Maximus-Interactions partnership aims to apply both firms’ experience delivering customer service technologies in efforts to introduce virtual assistants into the federal market.

ExecutiveBiz Logo

Sign Up Now! ExecutiveBiz provides you with Daily Updates and News Briefings about Featured

mm

Written by Scott Nicholas

General Dynamics Unit Wins Denmark Armored Patrol Vehicle Supply Contract - top government contractors - best government contracting event
General Dynamics Unit Wins Denmark Armored Patrol Vehicle Supply Contract
Alan Estevez Joins Deloitte's Federal Practice; Nathan Houser Comments - top government contractors - best government contracting event
Alan Estevez Joins Deloitte's Federal Practice; Nathan Houser Comments