Deloitte-NASACT Survey: State Financial Leaders’ Digital Satisfaction Drops

A survey by Deloitte and the National Association of State Auditors, Comptrollers and Treasurers has found that only 35 percent of respondents said they were satisfied with their organizations’ digital response, down from 64 percent in 2015.

Deloitte and NASACT said Monday they polled 71 state auditors, treasurers and comptrollers in May and found 45 percent of state financial leaders said they think their organizations have a “clear and coherent” digital strategy.

Approximately 51 percent of respondents said investments in digital, cognitive and automation technologies have increased compared to the prior year and only 41 percent said they consider “insufficient funding” as an obstacle to digital transformation efforts, according to the survey.

The study found that 11 percent of respondents reported greater use of cognitive and automation technologies in their organizations and 27 percent said they consider robotic process automation as a possible investment area.

NASACT and Deloitte said 48 percent of state financial professionals think their employees are equipped with skills to carry out the digital strategy and 68 percent said their organizations will prioritize staff training in the coming years to address the digital skills gap.