Accenture Federal Services’ Dominic Delmolino: Artificial Intelligence Should Serve as ‘Assistive’ Tools

Dominic Delmolino

Dominic Delmolino, chief technology officer of Accenture’s federal services business, has said agencies should deploy artificial intelligence systems as “subservient or assistive” tools as they decide on veterans benefits, vendor invoices, disputes and other matters, Federal News Network reported Monday.

Delmolino noted that potential AI users should watch out for the possibility of bias in an AI algorithm through careful selection of desired outcomes backed by data.

“The key is picking outcomes you want without building in bias,” he said.

He cited the need for agencies to have visibility into how an AI system arrived at its conclusion to address the issue of bias that results in unwanted outcomes.

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