Unisys has partnered with NICE inContact to integrate a contact center center platform into a virtual help desk service designed for the digital workplace.
NICE said Wednesday its CXone serves as the core omnichannel routing technology of Unisys’ InteliServe offering that provides intelligent, virtual customer support complementary to the expertise of live agents.
CXone is designed to support communications via phone, web, video, email, social media and service portals.
Unisys has commenced an effort to deploy the integrated platform at the company’s client service centers worldwide.
NICE holds authorization to operate under the Federal Risk and Authorization Management Program.