Maximus to Provide Contact Center Tech Under GSA Contract Vehicle; Bruce Caswell Quoted

Bruce Caswell

Maximus has landed the first special item number under the General Services Administration‘s new contract vehicle for contact center technologies.

The new IT 70 Automated Contact Center Solutions vehicle helps federal agencies access citizen engagement center technologies including artificial intelligence, chat bots, robotic process automation and voice recognition, the company said Monday.

“Over the last two years, Maximus Federal has participated in market research, industry days and requests for information to support the GSA’s plans to establish this innovative contract vehicle,” said Bruce Caswell, president and CEO at Maximus.

Services under the contract vehicle support the Trump administration’s President Management Agenda that urges agencies to pursue customer service techniques.

You may also be interested in...

Jay Lambke President GAI

Government Acquisitions Obtains SBA HUBZone Program Certification; Jay Lambke Quoted

Cincinnati, Ohio-based company Government Acquisitions Inc. has been accredited by the Small Business Administration under a program that seeks to provide economic benefits to government contractors from historically underutilized business zones.

Satellite launch

SpaceX Launches Satellite for Multinational Ocean Observation Effort

SpaceX has sent to space a satellite designed to monitor sea levels across the globe under a U.S.-U.K. partnership. The Sentinel-6 Michael Freilich satellite lifted off from Vandenberg Air Force Base on a mission to collect sea level data, support ship navigation and inform weather forecasts, NASA said Sunday.

KBR

KBR Gets $65M Navy Contract Modification for Base Support Services

KBR has received a one-year, $64.8M contract modification to carry out base operating support services at various U.S. Navy installations in Djibouti and Kenya.