Booz Allen’s Sarah St. Clair on Lessons Learned From HR Tech Upgrade Project

Sarah St. Clair, vice president responsible for human resource services at Booz Allen Hamilton, told Diginomica in an interview published Tuesday about the company’s experiences and efforts to address challenges associated with upgrading its HR technology system.

St. Clair discussed Booz Allen’s move to execute the Workday project to manage recruitment operations and mentioned some of the actions the company made to mitigate negative impacts associated with project implementation.

“We had a ‘village’ of 50 people who are lead advocates for the system as one group and who were communicating regularly with the business. We also stood up a systems review board of practitioners who understand these systems but which also included the company’s leadership,” she said.

“They had instant credibility because in many cases, they had direct client experience that could be brought back to the project.”

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