IBM has released a new report highlighting the future advantages and requirements of the rapidly increasing adoption of artificial intelligence-based technologies across the government.
Federal agencies should look for ways to fully leverage AI to transform public sector operations, services and skill sets, Dan Chenok, executive director of IBM Center for the Business of Government, said in an opinion piece posted Thursday on FCW.
The report by the IBM Center for the Business of Government and nonprofit Partnership for Public Service focuses on the need to give federal workers new technical and social skills to succeed in AI-augmented workplaces.
“Agencies will need to enhance their digital and data literacy and learn how best to use AI and related technologies to work with citizens effectively,” Chenok said.
Aside from technical and data skills for employees, agencies should also consider and manage the automation of administrative tasks and the potential for personalized customer services during the transition to AI-supported workplaces, the report states.
“AI-assisted federal workers are likely to have more time to deliver services, interact with customers and perform other mission-related tasks,” Chenok said.