The Partnership for Public Service and IBM’s Center for The Business of Government released a report stating that agencies must address risks in artificial intelligence implementation while leveraging the technology for simplifying organizational procedures.
The white paper, titled “More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Work of Government,” identifies bias, federal acquisition procedures, personnel expertise, security and transparency as factors that agency heads must consider when using AI technologies to free up employees’ time for more complex functions and improve workplace operations.
According to the report, federal personnel must invest in digital, data and technical training for employees to prevent inaccuracies and data bias. Governments from different nations must share related knowledge in order to bolster security on a global scale.
Agencies must also be transparent concerning the parameters of AI-generated data and procure AI capabilities in line with experimental approaches as well as budget limitations.
In the future, the authors aim to address how to “make AI part of agency mission planning and delivery, rather than a separate technology activity loosely linked to agency programs” and other related issues.