SAIC, Espressive Unveil Integrated Virtual Assistant IT Support Tool; Coby Holloway Quoted

Jeff Brody
Coby Holloway

Science Applications International Corp. and artificial intelligence software developer Espressive have entered into an agreement to integrate the latter’s virtual assistant tool into SAIC’s U-Centric self-service help desk platform.

The Santa Clara, Calif.-based startup's Barista virtual support agent deploys AI and natural language processing to address user requests and provide information technology support across all organization operations through any device, SAIC said Tuesday.

“As part of SAIC’s U-Centric technology suite, Espressive Barista’s ability to understand language and context is a critical component that can help automate service desk questions and reduce call volume,” said Coby Holloway, vice president of the IT Modernization practice under SAIC's solutions and technology group.

The integrated service desk tool is now available for purchase.

You may also be interested in...

Immervision

Immervision to Develop sUAS Wide-Angle Camera Under DIU Program

The Defense Innovation Unit has tapped Immervision to build a wide-angle computer vision camera for small unmanned aerial systems.

DHS

DHS Posts Night Vision Tech RFI to Aid S&T Market Survey

The Department of Homeland Security has issued a request for information to seek inputs from industry on night vision technologies in support of a market survey by the National Urban Security Technology Laboratory under the DHS Science and Technology Directorate.

Comtech

Comtech Books $175M Contract for 911 Services in Pennsylvania

Comtech Telecommunications has secured a potential $175.1M contract to assist the Commonwealth of Pennsylvania in designing, implementing and operating 911 services across the state.