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Genesys to Offer Automated Contact Center Services Under New GSA SIN

Genesys to Offer Automated Contact Center Services Under New GSA SIN - top government contractors - best government contracting event

Jeff Brody

Genesys has landed a spot on the General Services Administration's contract vehicle for automated contact center services. Carahsoft Technology said Thursday that it manages Genesys' GSA Information Technology Schedule 70 contract. The two firms are long-time partners.

Genesys' newly-attained special item number provides the government with a selection of GSA-standard contact centers that offer automated services. The company's offerings help federal agencies conduct communications activities across various channels and platforms such as webchat and social media.

Patrick Gallagher, senior vice president of sales at Carahsoft, said Genesys' addition to the contact center-focused SIN helps the government access expertise and products needed for IT transformation.

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Written by Nichols Martin

a staff writer at Executive Mosaic, produces articles on the federal government's technology and business interests. The coverage of these articles include government contracting, cybersecurity, information technology, health care and national security.

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