Genesys has landed a spot on the General Services Administration’s contract vehicle for automated contact center services. Carahsoft Technology said Thursday that it manages Genesys’ GSA Information Technology Schedule 70 contract. The two firms are long-time partners.
Genesys’ newly-attained special item number provides the government with a selection of GSA-standard contact centers that offer automated services. The company’s offerings help federal agencies conduct communications activities across various channels and platforms such as webchat and social media.
Patrick Gallagher, senior vice president of sales at Carahsoft, said Genesys’ addition to the contact center-focused SIN helps the government access expertise and products needed for IT transformation.