HighPoint's Sudhir Pucha on Citizen Service Platforms

HighPoint's Sudhir Pucha on Citizen Service Platforms - top government contractors - best government contracting event
Sudhir Pucha

Sudhir Pucha, vice president of information technology at HighPoint Global, wrote in an article that the adoption of IT DevOps processes has resulted in the development of project management portals and other platforms used to facilitate the delivery of services to citizens.

Pucha said project management portals provide DevOps teams a centralized platform to perform maintenance, back up and restore systems, manage software and schedule jobs.

He added that such portals could help improve customer experience and employee experience by allowing IT managers to assess how IT problems affect citizens and monitor service requests, among others.

Pucha also described low-code or no-code development platforms and discussed how such tools promote innovation and experimentation. Other citizen service platforms Pucha mentioned are co-browsing and chat bots.

You may also be interested in...


General Dynamics Subsidiary Secures AWS’ Migration, DevOps Competencies

Amazon Web Services has recognized General Dynamics' information technology business for the latter's competency in cloud migration and DevOps. General Dynamics Information Technology said Wednesday it received the AWS Migration and DevOps Competency statuses in recognition of offerings that have supported federal cloud migration projects.

Collins Aerospace

Collins Aerospace Begins Construction of Ram Air Turbine Wind Tunnel

Collins Aerospace, a business unit of Raytheon Technologies, has invested $18 million to build a wind tunnel in Rockford, Illinois, as part of efforts to simplify the process for testing ram air turbine products. Work is underway on the test platform at Collins Aerospace's center of excellence for electric power systems and the new structure is scheduled to be operational in the summer of 2022, the aircraft technology supplier said Wednesday.

Pilot training

SparkCognition, Intrinsic to Explore AI-Based Training Applications for Air Force

A team of SparkCognition's government services unit and Intrinsic Enterprises has received a contract from the U.S. Air Force to explore the potential use of artificial intelligence in military pilot training programs. The partnership will aim to develop a qualitative standards-based approach to gauge airmen's skills mastery using AI and machine learning through the Air Force Research Laboratory's Small Business Innovation Research program, SparkCognition said Wednesday.