Bucher + Suter, NovelVox Partner for Cisco Contact Center Integration Services

Jeff Brody

Bucher + Suter and NovelVox have partnered to globally leverage the latter’s software for use in integrations of Cisco contact center services.

It will use NovelVox’s technology to support integrations of Cisco Finesse Agent, a desktop platform designed to facilitate collaboration across customer service agents and supervisors, Bucher + Suter said Wednesday.

Novelvox’s software technology will serve as a basis for an expanded suite of applications. Bucher + Suter will provide customer relationship management for 50 additional integrations of Cisco Finesse Agent.

The partnership also leverages the Cisco SolutionsPlus reseller program to offer industry-tailored integration options to different markets, including government, health care and finance.

You may also be interested in...

Blue Origin

Blue Origin Launches 14th New Shepard Mission With Updated Crew Capsule

Blue Origin, a space company owned by Amazon CEO Jeff Bezos, used a capsule with updated crew systems during the company's 14th mission with the New Shepard rocket. The updated capsule featured new push-to-talk communications systems, noise reduction tools, cushioned wall linings, environmental systems and a crew alert system, Blue Origin said Thursday.

Teledyne

Teledyne Subsidiary to Produce Additional Navy LCS Missile Defense Modules

A Teledyne Technologies subsidiary has secured an $18M contract from Northrop Grumman to manufacture four more missile defense systems for the U.S. Navy's littoral combat ship mission package.

Orion

Lockheed’s Orion Spacecraft Concludes Assembly, Testing for NASA’s Artemis Mission to Lunar Orbit

Lockheed Martin has sent the Orion capsule to NASA’s exploration ground systems team for final preparations ahead of the unmanned Artemis I mission to lunar orbit that will launch later this year. The spacecraft concluded assembly operations and testing at Kennedy Space Center in Florida.