McKinsey’s Scott Blackburn: Organizational Transformation Key to Increasing Public Trust

Jeff Brody

Scott Blackburn, a partner at McKinsey and Company, has said that federal agencies can improve public trust by following the Department of Veterans Affairs’ example of organizational transformation.

Blackburn wrote in a Fedscoop piece published Thursday that while there is room for improvement at the VA, the department experienced “real and important progress” when veteran trust increased from 47 to 72 percent.

He said that agencies should consider following McKinsey’s recommendations for launching successful transformation efforts, which include implementing rapid and coordinated delivery procedures and enlisting the assistance of both internal and external professionals.

According to McKinsey’s research, “Government transformations, in particular, are neither sprints nor marathons, but relay races that span administrations and leadership teams, making a deliberate, all-inclusive system for change even more important.”

Prior McKinsey reports stated that more than 75 percent of public sector entities faced challenges in establishing trust and that 80 percent of transformation efforts in that sector failed to achieve intended goals.

You may also be interested in...

Air Force E-4B

Boeing, Raytheon Help Air Force Update E-4B Command Post Communication Systems

The U.S. Air Force is working with Boeing, Raytheon Technologies and the latter company's Collins Aerospace business in efforts to modernize communication systems of the E-4B strategic command and control aircraft platform.

George Franz Cybersecurity Lead AFS Natl Security Unit

Accenture’s George Franz, Ian Fogarty: Agile Product Management Could Help DOD Maintain US Innovation Edge

George Franz and Ian Fogarty of Accenture Federal Services wrote in a guest piece published Friday on Breaking Defense that the Department of Defense should combine Agile software development with product management to speed up the development of weapons systems and help maintain U.S. edge in innovation and the country’s global preeminence. “Done correctly, Agile Product Management achieves the speed and responsiveness to evolving needs provided by agile software development, while also helping to handle the complexities associated with suppliers/providers, large and complex integrations, and a wide ecosystem of stakeholders typically seen in mission critical defense and intelligence systems,” Franz, a retired U.S. Army major general, and Fogarty wrote.

Rick Ambrose EVP Lockheed Martin Space

Lockheed Gets Ready to Demonstrate Midsize Satellite Bus; Rick Ambrose Quoted

Lockheed Martin has commenced preparations to launch a midsize demonstration satellite platform designed for communications, weather research and Earth observation missions, Via Satellite reported Friday. Rick Ambrose, executive vice president of Lockheed's space business and a 2021 Wash100 awardee, said the company developed its LM 400 satellite bus hybrid in a push to help customers address evolving mission environments.