The Defense Information Systems Agency has awarded a potential four-year, $214M contract to Unisys to optimize, modernize and consolidate service desk and field services for Department of Defense agencies in the U.S. and overseas, Unisys announced on Monday.
The contract will serve 19 of the Defense Department’s “4th Estate” organizations, a group of agencies and field activities that reside outside of the military branches and provide support functions critical to military services.
“Under this new contract with DISA, Unisys will leverage its experience helping private sector clients, as well as government clients like the Army, apply innovative concepts like artificial intelligence and machine learning to service desk and field support operations,” said Andrew Boyd, group vice president for defense and intelligence agencies at Unisys Federal.
Under the contract, Unisys will deliver capabilities of its InteliServe platform of service desk managed services to increase the quality and efficiency of service to defense agencies, while enhancing IT and network security.
Unisys will also work with DISA to reduce the cost of duplicative common-use IT environments and to help increase cyber readiness.
“With this award, we are poised to bring new, best-in-class services to the Department of Defense with the same quality and efficiency Unisys offers to Fortune 500 companies,” Boyd added.
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.