A new Deloitte survey found that approximately 74 percent of early adopters of artificial intelligence in the public sector believe AI will be “critically” or “very” important to the success of their organizations in the next couple of years.
Deloitte said Friday the respondents cited quality control, workforce management and cybersecurity as top AI-related use cases in the public sector. Other use cases identified by respondents are information technology automation, predictive analytics, risk management and customer service.
The survey respondents in the public sector identified enhanced features and functions, optimization of internal business operations and the capability to free up workers to be more creative through task automation as the top three benefits of AI.
Seventy-six percent of early adopters in the public sector said they think AI will help augment human workers and 68 percent said AI will empower employees to make better decisions.
The survey also showed that 47 percent of respondents said they are concerned with AI’s cyber vulnerabilities, while 44 percent cited ethical risks as another top concern.
During the third quarter of 2018, Deloitte polled 1.1K executives from U.S. organizations using AI. Approximately 10 percent of these leaders were from the public sector.