Avaya Recognized for Public Safety Tech Leadership; Mark Fletcher Quoted

Avaya has received an award that recognizes the company’s performance in the enterprise safety market.

The firm said Tuesday it has been honored for “excellence in best practices” under Frost and Sullivan’s 2019 North America Product Leadership Award.

Frost and Sullivan, a business consulting firm, recognized Avaya’s Sentry offering by 911 Secure and its 2019 deployment of RapidSOS Clearinghouse.

Sentry facilitates communications functions of 911 emergency services and works to determine a caller’s location as well as transmit real-time information to first responders.

RapidSOS Clearinghouse is an emergency data source designed to help responders perform with boosted situational awareness by supplying building layout information.

Both products deliver information via internet protocol device discovery.

“We are honored to win this prestigious award from Frost and Sullivan, and are proud of our Sentry solution for helping operators and first responders get the vital information they need in emergency situations,” said Mark Fletcher, chief architect for public safety solutions at Avaya.

Avaya partnered with 911 Secure and RapidSOS in June to offer location identification capabilities to emergency personnel.