Tom Romeo, general manager of federal business at Maximus and a two-time Wash100 award winner, wrote in a commentary published Friday on Federal News Network that robotic process automation is a key component of a digital toolkit that could help agencies manage repetitive tasks and allow their employees to focus on more complex activities.
He described RPA as a technology governed by structured inputs and business logic and cited factors to consider when determining RPA’s viability in process automation.
“One of the key factors in determining if RPA is viable for automating a process is to not to expect it to complete 100% of an assigned task. … So, it’s important to build in a process for exception handling,” Romeo said. “With this in mind, agencies can evaluate the complexity of a process against how many exceptions it might generate in order to determine the benefits that would be gained from automating it.”
Romeo also mentioned the General Services Administration’s efforts to implement RPA in support of the President’s Management Agenda.