ServiceNow’s Jonathan Alboum on Maximum Federal Telework

ServiceNow’s Jonathan Alboum on Maximum Federal Telework
Jonathan Alboum Principal Data Strategist ServiceNow

Jonathan Alboum, principal digital strategist at ServiceNow, told Government Matters in an interview posted Tuesday that federal agencies should ensure they have the right networks, software and hardware asset management programs and other tools in place to continue supporting maximum telework.

He said the COVID-19 pandemic has prompted agencies to innovate and optimize processes to work in a digital way and noted the need for agencies to ensure that the “mission can be delivered under any circumstances.”

“I think, again, we’re recognizing that telework is more than just connectivity into systems. It’s having digitized workflows and digitally transformed processes so the work really can be done anywhere without degradation in performance or … service to the people that rely on our agencies,” he said.

Alboum said he believes agencies should shift to complete and total digitization of key processes.

“The future’s different in my opinion,” Alboum said. “The future is an optimized, fully digital process that operates on the schedule of the citizen, of the customer of that agency, and not around the schedule of the agency’s operating hours.”

He also shared his thoughts on the Pandemic Federal Telework Act introduced in the Senate and agencies’ potential move to a hybrid work setup.

You may also be interested in...

Jay Lambke President GAI

Government Acquisitions Obtains SBA HUBZone Program Certification; Jay Lambke Quoted

Cincinnati, Ohio-based company Government Acquisitions Inc. has been accredited by the Small Business Administration under a program that seeks to provide economic benefits to government contractors from historically underutilized business zones.

Satellite launch

SpaceX Launches Satellite for Multinational Ocean Observation Effort

SpaceX has sent to space a satellite designed to monitor sea levels across the globe under a U.S.-U.K. partnership. The Sentinel-6 Michael Freilich satellite lifted off from Vandenberg Air Force Base on a mission to collect sea level data, support ship navigation and inform weather forecasts, NASA said Sunday.


KBR Gets $65M Navy Contract Modification for Base Support Services

KBR has received a one-year, $64.8M contract modification to carry out base operating support services at various U.S. Navy installations in Djibouti and Kenya.