Deloitte said Wednesday its annual report Tech Trends 2021: A Government Perspective scored each trend based on its relevance to agencies and the government’s readiness to implement such trends and showed that machine learning operations or MLOps, revitalization of core assets, zero trust approaches and a reboot of the digital workplace were considered the most relevant to agencies.
According to the analysis, governments have a key role to play in the ongoing evolution of artificial intelligence.
“As users, governments can benefit from using AI to augment workforce decisions and productivity. As regulators, governments can clarify policies around topics such as privacy rights and model bias,” the report reads.
Other tech trends discussed in the report are strategy development; visibility into supply chain networks; machine data revolution; balance between digital and physical experiences; and tools to support diversity, equity and inclusion initiatives at agencies.
“Digital transformation projects that used to take years have been completed in a matter of months. Government tech leaders have demonstrated their own grit and resilience and that of their organizations through this disruption,” said Scott Buchholz, emerging technologies research director and government and public services chief technology officer at Deloitte Consulting. “However, 2020 has clearly shown that organizations need to become nimbler in strategy and culture. Moreover, they need to be modernizing mission-critical systems while enhancing security and maintaining zero disruption operations."