The U.S. Air Force’s Kessel Run is seeking information on enterprise-wide help desk support services, help desk-as-a-service and automated technologies for a modernization and sustainment effort.
Kessel Run wants the particulars on how companies could provide help desk services for a platform meant to enhance overall operations and internal processes involving the deployment of new capabilities, according to a request for information published Dec. 13 on SAM.gov.
The Air Force Life Cycle Management Center detachment said it is looking for the delivery of support services remotely or at locations within the Boston, Massachusetts, and Hampton, Virginia, areas.
Officials plan to tap companies using the new KR Enterprise IT Services contract vehicle, which enables procured information technology services to meet regulatory testing and cybersecurity requirements in line with Kessel Run’s lean and user-centered approach.
Responses to the request for information are due Dec. 31.