Avaya has introduced a location reporting technology designed to help first responders receive data about the position of a caller’s device in the event of a critical situation.

More

Mitre has certified Avaya as an authoritative body to help customers and other organizations identify vulnerabilities in their data management systems. Avaya said Tuesday it can issue CVE identification documents and inform customers about other weak points of products included through the Common Vulnerabilities and Exposures Numbering Authority program. “This is an important step in our cybersecurity […] More

Chris McGugan, a more than 25-year communications technology veteran, has returned to Avaya as chief technology strategist. Avaya said Monday McGugan will work to assess customer requirements, market trends and the potential of new and emerging digital platforms to create value for clients. He served as vice president of emerging products and technology at the communications technology provider from […] More

Ron Griggs, a more than 20-year veteran of Accenture and formerly an alliance sales executive at Deloitte, has joined Avaya as vice president of system integrator relations. Avaya said Wednesday Griggs will lead the company’s relations with partners that aim to integrate emerging technology with its unified communications and contact center platforms. He previously managed Deloitte’s alliances with cloud, […] More

Mercer Rowe, former vice president of strategic partners at IBM‘s Watson and cloud computing platforms, has been named senior VP and general manager of a newly formed cloud business at Avaya. He will oversee research, development and sales of public, private and hybrid cloud offerings in his new position, Avaya said Wednesday. Jim Chirico, president and CEO at […] More

Avaya will deploy its contact center technology platform to support the North American Aerospace Defense Command’s annual Tracks Santa program that will kick off Dec. 24. The Avaya Customer Engagement platform works to help volunteers at the NORAD operations center at Peterson Air Force Base in Colorado track the flight of Santa Claus during Christmas and […] More

Avaya‘s government solutions business and collab9 have signed a partnership agreement to offer unified communications services to federal agencies. Avaya said Wednesday its Aura Communication Manager product suite is part of collab9’s unified communications-as-a-service platform certified through the Federal Risk and Authorization Management Program. Jerry Dotson, vice president of Avaya Government Solutions, said the partnership aims to […] More

Avaya‘s government solutions business has achieved Federal Risk and Authorization Management Program certification for its unified communications product line through a partnership with collab9. The Avaya Aura Communication Manager product portfolio is now available to government agencies as a FedRAMP-compliant offering with an authority to operate at the moderate level, Avaya said Thursday. Jerry Dotson, vice president of Avaya […] More

Avaya has opened a new office in Bahrain as the company aims to offer communication and collaboration tools in support of digital transformation projects there. The company said Tuesday some Bahrain-based public and private sector organizations seek to adopt cloud, artificial intelligence, analytics and internet-of-things technologies with the goal to contribute to the country’s economy. The Kingdom’s […] More

Avaya has reported that the U.S. National Emergency Number Association and the European Emergency Number Association have launched a global effort to develop a standardized strategy for first responders to save lives with modern technology. The company said Wednesday the NENA-EENA partnership seeks to replace legacy first responder systems which were built on platforms that lack the capacity to accept current modes of […] More

Avaya has obtained Common Criteria certification for a suite of virtual services platform switches. The company said Thursday its portfolio of Virtual Services Platform 4000, 7000 series and 8000 switches was evaluated against Network Device collaborative Protection Profile v1.0 requirements. VSP products are designed to implement cryptographic support, identification and authentication, security management, Target of Evaluation access, protection of TOE security function […] More

Avaya has completed a project that is designed to help manage emergency calls, connectivity technologies and responses for the police force of Uttar Pradesh, India. The company said Thursday its team launched a centralized contact center in Lucknow, Uttar Pradesh that works to support approximately 600 calls at a time as part of the UP 100 project. Avaya added the contact center is designed to […] More