Teresa Weipert, senior vice president of Sutherland Global Services’ government solutions business, has said government agencies should adopt omni-channel automated engagement platforms in an effort to facilitate interactions with citizens. Weipert wrote in an article published Thursday on Nextgov that such multichannel citizen engagement tools will work to provide agencies “a single 360-degree view of the customer […] More

Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions business, has suggested federal agencies should collaborate with the private sector to deliver services with digital technology. She wrote in a guest piece published Friday on Nextgov that public-private partnerships are a good starting point for customer-focused innovation programs in the national security, transportation, education and healthcare sectors. “Customer service innovation […] More

Teresa Weipert, executive vice president and leader of Sutherland Government Solutions, sees a growing trend of robotic process automation in the public sector as RPA offers several benefits to government. Weipert wrote in an opinion piece for Nextgov published Friday that RPA tools could help to simplify and augment an agents’ ability to perform tasks and […] More

A Sutherland Global Services subsidiary will offer its portfolio of information technology products and services through a governmentwide acquisition vehicle managed by the U.S. General Services Administration. GSA has awarded Sutherland Government Solutions a position on the multiple-award Schedule 70, through which federal agencies can access the company’s IT offerings. Sutherland Global said Monday. “It’s particularly timely that we were […] More

Rochester, N.Y.-based business process outsourcing and technology management services provider Sutherland Global Services will formally unveil a new unit in September that will focus on work with federal and other public sector agencies. Sutherland Government Solutions is headquartered in Reston, Va. and aims to incorporate the parent company’s practices for call center management, BPO and analytics functions at government agencies. The parent company officially […] More