Avaya will provide its contact center technology for the North American Aerospace Defense Command‘s Santa hotline. The communications services company said Thursday volunteers will use the Avaya Customer Engagement platform to answer children’s calls to the NORAD Tracks Santa hotline. “Avaya Government Solutions is pleased to help the North American Aerospace Defense Command keep the NORAD Tracks […] More

The Indiana Department of Transportation has implemented an Avaya-built network and surveillance technology to monitor traffic flow on the state’s urban interstate highways. Avaya said Wednesday its Fabric Connect system works to provide round-the-clock video feeds from approximately 350 cameras in various locations and helps INDOT personnel to observe road incidents so they can immediately dispatch response teams. Fabric Connect replaced the department’s previous video […] More

Avaya has installed the company’s unified communications and contact center applications in the networking infrastructure of St. Lucia. St. Lucia’s government implemented Avaya’s Aura unified communications and contact center applications based on an Avaya Fabric Connect network to streamline communications and manage public services, Avaya said Wednesday. As part of the contract, Avaya provides networking, […] More

Avaya has received a three-year contract of an undisclosed value from Dubai’s roads and transport authority to provide managed services to the agency’s contact center. RTA — which crafts transport, road and traffic management requirements across Dubai — has implemented Avaya’s customer engagement and support systems to create the 8009090 Contact Center project, the company said Tuesday. […] More

A new Avaya survey says only 23 percent of information technology professionals believe their organizations implement end-to-end network segmentation as a strategy to protect their corporate networks from data breaches, ransomware attacks and other cyber threats. Avaya said Thursday it commissioned independent survey research firm VeraQuest Research to conduct an online survey of 400 IT professionals […] More

Avaya Government Solutions has signed an agreement with the Defense Health Agency to provide unified communications, contact center and SIP technologies in support of the DHA’s modernization efforts. The company will deliver services to help manage DHA’s enterprise conference premise technology, adapt SIP trunks at its headquarters and help maintain equipment, Avaya said Monday. DHA […] More

Avaya has begun negotiations with India’s information technology and telecommunications minister for a possible digital and connectivity expansion in a rural state. The company’s “Digital Telangana” plan has a goal to will deliver connectivity to 8.5 million households — equivalent to more than 32 million people — in the state and surrounding rural areas through the end of […] More

Alan Murdoch serves as vice president of the government segment leadership group at Avaya and leads a cross-functional, decision-making team chartered to help execute programs. Prior to Avaya, Murdoch was deputy general manager of global solutions and Middle East VP for L-3 Communications‘ national security solutions segment after he served as a VP of strategic development between May […] More

Avaya‘s government solutions business will deploy its Fabric Connect technology at McConnell Air Force Base in Kansas in support of that military facility’s efforts to modernize its network architecture. The company said Tuesday Fabric Connect utilizes IEEE-standard shortest-path bridging protocols as it operates in response to changing conditions and network traffic. Susan Keys, a vice president at Avaya Government Solutions, […] More

Avaya will provide Core Systems rugged computer technology, including commercial off-the-shelf and custom servers, to the U.S. Navy for installation on six aircraft carriers and two littoral combat ships. Core Systems said Tuesday the Navy will also use its technology for systems training at the Navy School House in San Diego. Robert Johns, global account manager for Avaya’s Navy shipboard […] More

Susan Keys started the current chapter of her GovCon and information technology career last year when she took a vice president role at Avaya‘s federal business organization — Avaya Government Solutions. Her career includes stops at commercial and GovCon firms such as Cisco, Lockheed Martin, Oracle and more recently Riverbed Technology. Keys recently caught up with […] More

Cheryl Ragland-Baxter serves as the director for marketing and sales enablement at Avaya‘s government solutions business. She leads a channel sales team and works with strategic partners to create multimedia campaigns for enterprise communications and collaboration technology offerings in the federal sector. Ragland-Baxter oversaw the rebranding of the company’s federal business organization after the firm […] More