Thomas Naughton, president of U.S. Federal Citizen Services with Maximus, recently spoke with ExecutiveBiz for the publication’s latest Executive Spotlight interview detailing the company’s expansion into the healthcare industry, public health modernization efforts, the recent acquisition of Veteran Evaluation Services (VES) and more. “You should not be forced to have to read a handbook to […] More

The Department of Homeland Security is seeking offers for identity enrollment and credential management platforms to support its identity management system technology refresh project. According to a request for proposals posted Friday on SAM.gov, DHS is interested in commercial-off-the-shelf software that complies with the Homeland Security Presidential Directive 12, which mandates a standard badging process […] More

The U.S. Army has released a solicitation for a potential five-year, $43.48 million indefinite-delivery/indefinite-quantity contract that will provide for advanced software capability to enable soldiers to process vast amount of intelligence in support of multi-domain operations. The Army said in a SAM.gov notice posted Friday it wants analytics, artificial intelligence and machine learning tools that […] More

The Department of Defense is requesting proposals for the development of a hybrid space architecture intended for the integration of commercial space sensor and communications capabilities with the government’s space systems. The multiphase prototype project will potentially start with a study phase, followed by a risk reduction prototyping period and cross-domain partnership opportunities if needed, […] More

The Air Force Research Laboratory is seeking white papers as part of its plan to award a total of $49 million for the acquisition of system architectures that use artificial intelligence and machine learning to track targets. AFRL said Wednesday in a SAM.gov notice it will issue multiple, individual awards valued between $450,000 and $5 […] More

Some state and local governments have implemented an Amazon Web Services-built contact center platform to facilitate engagement between agencies and citizens who seek government services. Amazon Connect employs artificial intelligence to support constituent interactions in Iowa, Rhode Island, Washington D.C. and King County, Washington state, according to an AWS blog post published Wednesday. Tanya Hannah, […] More

Dave Levy, vice president of U.S. government, nonprofit and healthcare businesses at Amazon Web Services, wrote in a blog post published Monday that cloud adoption through the Technology Modernization Fund could help government agencies improve cybersecurity, update high-priority systems, reduce costs and enhance the delivery of services to citizens. Levy, a 2021 Wash100 Award winner, […] More

Andy Beamon, vice president of strategic innovation for citizen services at Maximus' federal business arm, said intelligent virtual assistants have the potential to personalize, accelerate and streamline customer deliveries. Artificial intelligence-powered IVAs allow government agencies to accommodate inquiries and various requests of citizens 24/7 without the need for a complete staff, according to Beamon.

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A Carahsoft Technology report shows that customer experience with federal government services has remained the same or has not improved since the start of the COVID-19 pandemic based on a survey participated by 2,312 individuals and conducted by market research firm Merit in October and November 2020.

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Citizant has secured a five-year, $12.7 million Enterprise Information Services III task order for operations and maintenance services in support of the U.S. Space Force's collaborative platform for document management and storage. The company will provide O&M services for USSF-hosted SharePoint applications and systems.

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MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.

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The Department of Defenses (DOD) Joint Artificial Intelligence Center (JAIC) has announced the creation of a basic ordering agreement (BOA) that will allow defense organizations and federal partners to issue task orders for work that will get data prepared for artificial intelligence (AI) use.

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