Jude Boyle, a 16-year government market veteran, has joined Salesforce's MuleSoft subsidiary as assistant vice president for federal sales, G2Xchange ETC reported Monday.

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Todd Schroeder, vice president of government digital strategy at Salesforce, has said digital platforms can help agencies transform information technology, business and workflow processes. He wrote in an article published Monday that a platform will allow government users to collaborate on programs and across departments, as well as manage customer service. “Digital transformation isn“™t about preserving […] More

The Los Angeles County Metropolitan Transportation Authority in California has implemented a Salesforce-powered unified payment system for local commuters to pay for travel through a single digital hub. Publicis.Sapient helped LA Metro architect and launch the TAPforce on the Salesforce Platform to serve as a “one-stop shop” for payment transactions and program registrations across multiple account-based transport options throughout […] More

Salesforce has submitted recommendations to the Office of Management and Budget through a public comment on OMB’s draft of an updated federal cloud computing strategy. Dave Rey, executive vice president of Salesforce’s North American public sector business, told Federal Chief Information Officer Suzette Kent in a written response to the Cloud Smart Strategy proposal that OMB should include customer experience objectives in the draft policy. […] More

The Washington D.C. Office of Unified Communications has chosen Salesforce to help the agency transition its system for responding nonemergency calls from a server-based platform to a cloud environment. OUC migrated its 311 system onto the Salesforce Service Cloud equipped with the artificial intelligence-based Einstein Analytics tool in an effort to reduce call hold times and system downtime scenarios, […] More

The U.S. Customs and Border Protection has chosen Salesforce to provide cloud computing and analytics platforms to support the agency’s digital modernization effort. CBP will implement Salesforce’s Analytics, Community Cloud and Service Cloud products to update agency personnel management process, manage activities along U.S. borders and engage citizens, the company said Tuesday. “There is a huge opportunity […] More

Salesforce and IBM will combine their cloud and artificial intelligence offerings and expand their strategic partnership to help companies connect and boost collaboration with client organizations. IBM said Friday the companies will merge the IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to create new IBM WatsonQuip Live applications designed to […] More

The National Institute of Standards and Technology has asked vendors for information on a cloud platform that will work to consolidate the agency’s e-commerce portals into a single system in an effort to facilitate business processes and build up user experience, MeriTalk reported Tuesday. NIST wants to field a cloud system that complies with the […] More

A new survey commissioned by Accenture and Salesforce says 49 percent of U.S. adults prefer to access government services through websites. Accenture said Tuesday 31 percent of respondents cited agency-specific telephone service as the most desired type of access; 25 percent prefer mobile devices without the use of applications; and 21 percent favor a single 311 telephone […] More

Salesforce has pledged to invest $50 million and one million volunteer hours over five years in K-12 computer science education across the U.S. The company said Tuesday its Salesforce.org charity arm will offer 10 free Salesforce software subscriptions to all eligible public K-12 schools nationwide. Salesforce.org also plans to grant $1 million to nonprofit organization Code.org to help increase […] More

Salesforce has secured provisional authorization at Impact Level 4 from the Defense Information Systems Agency for the deployment of the company’s cloud platform for the public sector. The IL4 provisional authorization serves to enable Defense Department mission owners and contractors to use Salesforce Government Cloud to manage controlled unclassified information, the company said Tuesday. “The aerospace and defense sectors are ripe for […] More

The Agriculture Department‘s Farm Service Agency will use Salesforce‘s cloud service platform to support a new program designed to inform FSA customers about non-USDA initiatives that could bring growth opportunities. The company said Wednesday the Bridges to Opportunity program will utilize the Salesforce Service Cloud to distribute information among 10,000 FSA employees as well as monitor trends […] More