Latest Federal & Government Contracting Companies' News Coverage

Latest Federal & Government Contracting Companies' News Coverage

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Andy Beamon, vice president of digital solutions for citizen services at Maximus“™ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens“™ experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.

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Shannon Fitzgerald, a senior vice president at Booz Allen Hamilton and head of the company“™s citizen services business, said top commercial brands are adopting digital platforms and services that could be used by federal agencies to improve customer experience. Fitzgerald wrote in a Nextgov article published Monday that agencies seeking to streamline user experience should advance the use of chatbots and redesign their websites to make it easier for citizens to find the information they need.
 

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Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.

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