Verizon has deployed 5G ultra-wideband services to the cities of Atlanta, Detroit, Indianapolis and Washington, D.C.

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David Romola, formerly chief operations and growth officer at Expression Networks, has joined information technology firm Citizant as senior vice president of operations.

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The General Service Administration plans to conduct a hackathon on June 19 in Washington, D.C., San Francisco and six other GSA locations to enhance the usability of some agency applications and improve customer experience, Fedscoop reported Friday.

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Robert Jastram, senior vice president of sales for North America at Hexagon’s geospatial division, said city leaders who are planning for smart city projects should consider adopting data analytics and visualization tools designed to combine location-based data and business intelligence from multiple sources.

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Andy Beamon, vice president of digital solutions for citizen services at Maximus’ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens’ experience and government agencies navigating the procurement process,” Beamon wrote in a Nextgov article published Monday.

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Shannon Fitzgerald, a senior vice president at Booz Allen Hamilton and head of the company’s citizen services business, said top commercial brands are adopting digital platforms and services that could be used by federal agencies to improve customer experience. Fitzgerald wrote in a Nextgov article published Monday that agencies seeking to streamline user experience should advance the use of chatbots and redesign their websites to make it easier for citizens to find the information they need.
 

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Ira Entis, managing director of strategic solutions and emerging technologies at Accenture's federal services business, has said agencies should increase efforts to apply artificial intelligence to their business operations to address growing citizen expectations. 

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Citizant will continue to help the Internal Revenue Service rekey access credentials and renew badges for agency employees and contractors under a potential three-year, 12M task order.

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Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.

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Information technology officials at state and local governments said some federal regulations have been "very impactful" on how they deliver online services and tools necessary to protect citizen data, according to a survey by Unisys and Dell EMC.

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Chris Smith, vice president of shared services at AT&T’s global public sector and wholesale solutions business, has said 5G technology can support government agencies across five areas and one of those is the platform’s capability to build up citizen engagement. Smith wrote in a GCN piece published Monday that connectivity through 5G can help facilitate […] More

A new Accenture survey says citizens have offered thousands of recommendations or “life hacks for government” in order for U.S. agencies to speed up the delivery of services. The company said Thursday it commissioned McGuire Research to conduct an online poll of 5,000 individuals across 10 major cities in September about ways the U.S. government […] More