Chris Smith, vice president of shared services at AT&T“™s global public sector and wholesale solutions business, has said 5G technology can support government agencies across five areas and one of those is the platform“™s capability to build up citizen engagement. Smith wrote in a GCN piece published Monday that connectivity through 5G can help facilitate […] More

A new Accenture survey says citizens have offered thousands of recommendations or “life hacks for government” in order for U.S. agencies to speed up the delivery of services. The company said Thursday it commissioned McGuire Research to conduct an online poll of 5,000 individuals across 10 major cities in September about ways the U.S. government […] More

A Unisys-sponsored study has unveiled that most Americans are hesitant to share their personal information with the government in a virtual environment for fear of privacy infringement. Among 2K respondents, two-thirds said they are concerned of how the government uses and protects their data, Unisys said Friday. Mark Forman, global public sector head at Unisys, said the […] More

Cal Shintani, chief growth officer at HighPoint Global, said a section within the Office of Management and Budget‘s Circular A-11 provides a roadmap that federal agencies can use to deliver tailored customer experiences and services that surpass that of private sector institutions. Shintani wrote in an article that agencies should conduct journey mapping activities to develop trusted […] More

A new ICF survey has found that 90 percent of federal agency leaders said they think agencies should make citizen experience a priority in their digital transformation efforts. ICF said Tuesday it polled 500 government program level directors and employees for the Federal Digital Trends 2018 Report and found that 97 percent of respondents said […] More

A new report from Accenture“™s federal arm has identified five emerging technology trends that federal agencies can leverage to forge partnerships and relationships with citizens, business partners and employees in the digital economy. The Technology Vision for U.S. Government 2018 report is based on a survey of 240 federal officials, interviews with experts and analysis […] More

The Automotive Information Sharing and Analysis Center has inked a cooperative research and development agreement with the Department of Homeland Security to boost capacities for information sharing and analysis of vehicle cyber threats. Auto-ISAC said Thursday the partnership will look to provide vehicle cyber threat information access to the DHS National Cybersecurity and Communication Integration Center […] More

Leidos has been included in Forbes and nonprofit company JUST Capital‘s list of top 100 publicly traded U.S. companies recognized for their corporate citizenship efforts. Reston, Virginia-based Leidos said Tuesday it landed the 62nd spot on the Just 100 List that ranked corporations based on criteria such as worker pay and treatment, customer respect, product quality, environmental impact, ethical […] More

Accenture“™s federal services business and the Partnership for Public Service have released an issue brief that calls on government agencies to adopt three strategies in order to change the way they deliver services to citizens. Kathy Conrad, director of digital government at Accenture Federal Services, wrote in a guest piece posted Wednesday on Government Executive that […] More

CA Technologies has announced a competition that aims to encourage U.S. developers to present novel open source software-based platforms designed to enhance the “citizen experience“ across federal agencies. The company said Wednesday up to five finalists will be selected for the CA Smart Government Challenge and will receive $5,000 in cash prizes. The finalists will have a […] More

EY has teamed up with UiPath to provide robotic process automation capacities for organizations around the world. EY said Tuesday it will license a UiPath-built software to offer capacities that can help companies create new services and link existing platforms with robot-aware digital technologies. The licensing activity will also look to boost the speed and […] More

Sevatec has received a task order from the U.S. Citizenship and Immigration Services to support transformation, integration and configuration of an electronic platform the agency uses to process immigration and citizenship applications. The company said Thursday it will provide automation tools designed to help developers integrate and configure information technology codes for the USCIS Agency and Transformation initiative. […] More