Avaya will support the North American Aerospace Defense Command's annual Tracks Santa program by deploying its cloud-based contact center platform designed to handle calls from the public. "The capability to create meaningful connections across a variety of platforms makes for happier customers and a happier holiday season. We are proud to serve so many, including the NORAD Tracks Santa program, and pleased that our technology continues to help spread cheer across the globe,“ said Jerry Dotson, vice president of Avaya's public sector business.

TYSONS CORNER, VA, November 20, 2020 “” Jerry Dotson, vice president of Avaya's (NYSE: AVYA) public sector business, suggested five ways for the Department of Defense to help its remote workers manage communications and collaboration, GovCon Wire reported Monday.

A partnership between Verizon and Avaya will help the Social Security Administration deploy unified communications systems in support of the agency's information technology modernization efforts. “Together with our partners at Avaya, Verizon will support the SSA's mission and deliver critical digital transformation and modernization solutions the SSA needs for the more than 65 million Americans who rely on its services,“ said Jennifer Chronis, vice president of Verizon's federal business.

Avaya has partnered with NVIDIA to integrate cloud AI solutions that will advance visual, audible and collaborative experiences through the Avaya Spaces app, Avaya reported on Monday. The NVIDIA Maxine cloud-native streaming video AI platform has featured cloud-based audio, video and conversational AI software that will enhance the video conferencing user experience.

Avaya has appointed Stephen Spears as chief revenue officer (CRO) to add to the company's strategic executive management team. Spears will report to president and CEO Jim Chirico, Avaya said on Wednesday. In his new role, Spears will supervise the strategy, performance and alignment of revenue operations for Avaya, as well as accelerate execution on the company's growth strategy.

Avaya has received an award that recognizes the company's performance in the enterprise safety market.

Synnex has begun to offer Avaya's unified communications-as-a-service platform to a distribution network that primarily serves the public sector market. Avaya said Monday its OneCloud Secure UCaaS offering is certified under the Federal Risk and Authorization Management Program and designed to help government customers manage voice, video, messaging, voicemail, and collaboration applications.

Avaya and RingCentral have officially begun a strategic partnership by collaborating on a cloud-based technology offering designed to help enterprise users communicate and collaborate.

Avaya, RapidSOS and 911 Secure have completed a test call that featured location-based discovery capabilities as part of a first-responder demonstration in Shelby County, Tenn.

Avaya has partnered with 911 Secure and RapidSOS to offer device location discovery features to emergency first responders to improve their situational awareness in critical situations.

Cloud communications provider Collab9 will offer Avaya's cloud and communications services to local, state and federal government agencies as part of the firms' ongoing partnership.

Avaya will optimize the communications infrastructure of Fayetteville City in North Carolina through the use of a business communications platform that works to boost collaborative processes.