Search Results for: Cisco

Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Deloitte, Cisco Execs Call for Gov’t Contact Center Modernization

Digital delivery of government services

Marc Mancher, a principal at Deloitte Consulting, and Alan Balutis, a senior director of North American public sector at Cisco Systems’ business solutions group, have said that agencies should integrate artificial intelligence and other emerging technologies with digital call centers to continuously deliver information and services to the public during the coronavirus pandemic or national emergencies.

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Cisco’s Alan Balutis Suggests Approach to Accelerate Transition to EIS Telecom Contract

ciscos-alan-balutis-suggests-approach-to-accelerate-transition-to-eis-telecom-contract

Alan Balutis, a Distinguished Fellow and senior director for North American public sector for Cisco Systems’ global strategy and consulting arm, wrote in a FedScoop article published Friday the lack of authority of agency chief information officers could be one of the reasons why agencies are slow to transition to the General Services Administration’s $50B Enterprise Infrastructure Solutions telecommunications contract. 

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Cisco Announces Business Resiliency Program; Chuck Robbins Quoted

cisco-announces-business-resiliency-program-chuck-robbins-quoted

Cisco will offer $2.5B in financing through a new program to provide customers and partners access to technology platforms needed to ensure business continuity amid the COVID-19 pandemic. The Business Resiliency Program will help clients manage their cash flow during the crisis by allowing them to defer 95 percent of the cost of a new Cisco hardware, software or service until January 2021, the company said Tuesday.

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