Genesys has selected Amazon Web Services as the preferred cloud provider for Genesys Cloud, AWS announced Wednesday. 

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Genesys has landed a spot on the General Services Administration’s contract vehicle for automated contact center services.

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Genesys Works has expanded its information technology internship program for high school students from low-income families to Northern Virginia and Washington D.C. metropolitan area. The non-profit organization will collaborate with Fairfax County public schools to carry out the expansion which was made possible partly through AT&T‘s $500,000 contribution, Genesys said Monday. George Newstrom, Dell Services Federal Government vice […] More

Genesys today announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat to help transform customer experience in the cloud while striving to provide reliability and high-performance hybrid cloud technologies to customers worldwide. Red Hat chose the platform on their capability to offer a fully-integrated cloud-based customer experience, evaluated […] More

MetTel and Mission Critical Solutions have teamed up to provide a package of managed network services and platforms designed to help a U.S. federal civilian agency enhance customer experience. The integrated platform includes Genesys Contact Center as a Service, SuccessKPI’s artificial intelligence-based insight tools, Microsoft Teams, Amazon Connect Unified Communication as a Service and cloud migration services, according to a Jan. 25 joint press release received by Executive Mosaic.

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Leonardo handed over the first TH-73A helicopter to the U.S. Navy for training the branch’s tiltrotor and rotary-wing aviators, as part of a $171 million initial aircraft production contract awarded in January 2020. The Advanced Helicopter Training System, which is derived from the AgustaWestland AW119 Koala, will replace the TH-57B/C Sea Ranger used by military […] More

San Franciso-based software company Talkdesk has appointed James Ward, a former Genesys executive, as vice president of regulated industries and named John Bastin, who was chief sales officer at GCR Inc., as VP of public sector industry strategy.

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Kevin Shelly, formerly president at Smartmatic's North American segment, will assist government and federal civilian agencies in his new role as an area vice president at Appian, G2Xchange FedCiv reported Friday.

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General Dynamics has launched a cloud-based customer service platform designed for government clients that require high security and privacy. The Customer Experience Platform uses Genesys technology that supports both cloud-based and on-premise deployment options, General Dynamics said Wednesday. Marcus Collier, General Dynamics senior vice president for health and civilian solutions within the information technology division, said CXP aims […] More

Laurent Philonenko has been promoted to senior vice president of corporate strategy and development and chief technology officer at Avaya. The 15-year technology veteran specializes in communications software, leading growth strategies at Cisco, Genesys and Alcatel prior to his arrival at Avaya, the company said Wednesday. In his new role, Philonenko will focus on strategy […] More