Scott Weddle, director of quality assurance at HighPoint Global, wrote in a GCN article published Monday that government agencies can improve citizen experience by allotting resources and time to quality assurance.

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HighPoint Global has received recognition in the 2018 Corporate Growth Awards for the company’s acquisition of Primescape Solutions. The acquisition activity has been named Deal of the Year Under $50 Million, HighPoint said Thursday. Primescape’s acquisition created a digital transformation service component in HighPoint’s citizen experience expertise. The expanded company will offer a wide range of communications services connecting […] More

HighPoint Global announced Tuesday that it has named Cal Shintani to its executive team as Chief Growth Officer. In his new role, Shintani will lead the development and execution of HighPoint’s growth strategy. He will oversee business development, capture, as well as mergers and acquisitions. “As we continue to help our customers improve their interactions […] More

John Loughlin, director of business insights at HighPoint Global, has said government agencies should implement a “balanced scorecard” to measure performance in their efforts to build up citizen experience and satisfaction with government services. Loughlin wrote in a Federal News Radio commentary piece published Monday that such a scorecard works to divide “critical performance measures” […] More

Gary Davis oversees HighPoint Global‘s efforts to expand in the government information technology services market with a particular focus on federal healthcare agencies as a senior vice president of business development for the company. The 35-year federal sector veteran joined HighPoint in July 2015 after 28 years at Anthem, where his most recent role was staff vice […] More

Siddharth Dir, an information technology professional with over 15 years of experience, was named director of technology at government services provider HighPoint. Dhir will be responsible for expanding the HighPoint Innovation Lab and answering calls from government agency clients for agile development, data services and other IT offerings, the company said Thursday. He will contribute […] More

HighPoint Global has partnered with UiPath in an effort to help government customers simplify processes with the latter company's robotic process automation technology.

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Sudhir Pucha, vice president of information technology at HighPoint Global, wrote in an article that the adoption of IT DevOps processes has resulted in the development of project management portals and other platforms used to facilitate the delivery of services to citizens.

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Doug Taylor, vice president of operations at HighPoint Global, wrote in a LinkedIn article published Thursday that government agencies seeking to deploy digital platforms as part of information technology modernization efforts should consider user experience.

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Scott Willis, chief operating officer of HighPoint Global, has said federal agencies are putting the effort to improve customer experience despite a slight decline in scores reported in the 2018 American Customer Satisfaction Index.

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HighPoint Global expects to create 60 jobs over the next three years as part of a push to expand operations of its digital subsidiary in Indianapolis, Ind. The company said Thursday it will hire instructional design, project management, systems administration and media development professionals in the coming months to help government clients transform citizen service delivery with digital technology. […] More

Cal Shintani, chief growth officer at HighPoint Global, said a section within the Office of Management and Budget‘s Circular A-11 provides a roadmap that federal agencies can use to deliver tailored customer experiences and services that surpass that of private sector institutions. Shintani wrote in an article that agencies should conduct journey mapping activities to develop trusted […] More