Joe Jeter has been named senior vice president for federal technology at Maximus, where he will be responsible for guiding its technology strategy and method for government agencies. In his new role, Jeter will leverage his experience in technology strategy development, process enhancement and operational execution, the Tysons, Virginia-based company said Wednesday. “Joe has proven himself as […] More

Executive Mosaic is honored to present Teresa Weipert, general manager of Maximus’ federal services segment, as an inductee into the 2022 Wash100 for her leadership and vision for the growth of Maximus in the federal sector and her drive for innovation in digital transformation for federal agencies. This recognition marks the first Wash100 Award for […] More

Maximus Federal General Manager Teresa Weipert recently spoke with ExecutiveBiz for the publication’s latest Executive Spotlight interview detailing the challenges and initiatives of the federal and government contracting (GovCon) sector’s most significant leaders of consequence. During her Executive Spotlight with ExecutiveBiz, Weipert discussed her vision for the future of the company in the federal landscape, recent contracts with federal […] More

Andy Beamon, vice president of strategic innovation for citizen services at Maximus' federal business arm, said intelligent virtual assistants have the potential to personalize, accelerate and streamline customer deliveries. Artificial intelligence-powered IVAs allow government agencies to accommodate inquiries and various requests of citizens 24/7 without the need for a complete staff, according to Beamon.

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MaryAnn Monroe, senior director of customer engagement solutions and services at Maximus’ federal arm, said agencies must ensure visibility and human elements when implementing self-service technologies driven by artificial intelligence. Monroe wrote in an opinion piece published Monday that live representatives remain essential even as more citizens engage with government agencies through digital platforms.

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Larry Reagan, a vice president at Maximus’ federal arm, wrote in a commentary published Thursday on Federal News Network that there are a number of factors the IRS should consider as it implements the Taxpayer First Act and the first is taking a “pragmatic approach to modernization.”

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Raj Parameswaran, president of Maximus’ federal information technology business, said that implementing cloud security approaches approved by the Federal Risk and Authorization Management Program will help agencies optimize operations while improving customer experience.

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Allison Patrick, senior vice president at Maximus’ federal arm, has said that while cybersecurity evolved in recent years, it must keep up with increasingly sophisticated threats such as microbreaches, ransomware and browser-based attacks.

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BenchmarkPortal has granted an award to Maximus Federal in recognition of customer contact services at the government support firm's center in Brownsville, Texas. Maximus said Wednesday it received the "Call Center of Excellence" award, an honor given to firms ranked within the top 10 percent of surveyed contact centers.

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Andy Beamon, vice president of digital solutions for citizen services at Maximus’ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens’ experience and government agencies navigating the procurement process,” Beamon wrote in a Nextgov article published Monday.

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Maximus' federal business has obtained a Maturity Level 5 appraisal for its service establishment and management processes under the CMMI Institute's Capability Maturity Model Integration program. The CMMI ML5 designation validates organizations' capacity for process modernization and is the highest rating under the appraisal program, the company said Thursday.
 

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As head of Maximus‘ federal services business, Tom Romeo oversees an approximate $500 million portfolio of work for the federal government in areas such as health program support and business process services to agencies for the facilitation of a process the company calls the “Citizen Journey.” The company views the Citizen Journey as one that contains new expectations […] More