Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, said government agencies looking to improve CX should start with enhancing employee experience. “Employees can be the most underutilized asset for organizations, so it is important for agencies to understand what employees need for peak performance,” Goddard wrote in a blog post published […] More

Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, said government agencies seeking to improve CX should monitor customers’ feedback on social media and come up with actionable plans by generating insights from collected data. “Previously thought to be uncorrelated to constructive feedback, agencies are finding that customers use social media as […] More

Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, highlighted key takeaways from a summit on customer experience and one of those is that the public sector can build and foster trust among the citizens it serves through CX transformation. “Great CX starts with an organizational understanding that building and sustaining trust […] More

Orion and Carahsoft Technology have entered into an agreement to offer a multimodal communication tool aimed at supporting secure and real-time collaboration needs of government agencies and the public sector. Carahsoft said Thursday it will serve as the master government aggregator of Orion to help bring the latter’s next generation voice technology to the intelligence […] More

Carahsoft Technology Corp. has added the cloud-based accessibility software offerings of User1st to the company’s General Services Administration schedule in an effort to help agencies and businesses gain access to websites. User1st’s accessibility software is designed to help public sector customers follow domestic and international web accessibility standards under the Web Content Accessibility Guidelines, User1st […] More

Tiffany Goddard, a citizen engagement specialist at Carahsoft, has outlined how government organizations and citizens can work together to aid in public safety functions. Goddard wrote in a blog post published Friday that both public works and public safety organizations believe they need to change how they interact with citizens and information sharing. She cited Accela as one such company […] More

CRN has chosen seven Carahsoft Technology executives to be part of the magazine’s annual Women of the Channel list to acknowledge their achievements and contributions to the information technology distribution segment. They received recognition for their leadership in support of both customers and partners within the public sector IT market, the company said Tuesday. The […] More

Five Carahsoft Technology executives have been included in CRN magazine’s 2019 Women of the Channel list for their professional accomplishments and commitment in the information technology field.

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Carahsoft Technology is distributing LinkedIn‘s online learning service to government agencies under contracts with the General Services Administration, NASPO ValuePoint and the NASA Solutions for Enterprise-Wide Procurement program. The service, known as LinkedIn Learning, will deliver more than 12K business, technology and creative skill courses made to facilitate employee learning paths, said Deanna Grady, chief […] More

 Carahsoft Technology has agreed to be a value-added reseller of CompassData‘s data products for avionics, photogrammetry and remote sensing applications to government agencies. CompassData said Wednesday its geospatial data products will be available on Carahsoft’s General Services Administration Schedule and NASA Solutions for Enterprise-Wide Procurement governmentwide acquisition contract vehicles. “With the addition of CompassData to Carahsoft’s Geospatial portfolio, […] More

Carahsoft has agreed to serve as the federal government aggregator of Geofeedia‘s location-based social media intelligence tools under a partnership agreement between the two companies. Geofeedia said Wednesday its products are now available to public sector agencies through Carahsoft’s General Services Administration schedule and Solutions for Enterprise-Wide Procurement V contracts. Tiffany Goddard, director of geospatial solutions at Carahsoft, said the […] More