Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Marc Mancher, a principal at Deloitte’s consulting practice, has said that agencies should consider establishing a center of excellence that will handle the implementation of robotic process automation at an enterprise level.

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Marc Mancher, a principal at Deloitte, said federal agencies have been slow to adopt robotic process automation and are more likely to scale bots horizontally into new use cases, FedScoop reported Monday.

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The U.S. government has initiated several efforts this year to advance the use of artificial intelligence and other cognitive technology platforms to facilitate the delivery of services to citizens, the Washington Business Journal reported Friday. Those include the formation of a new select committee to coordinate AI research initiatives, the Defense Department’s call for a […] More

Marc Mancher, a principal at Deloitte Consulting, and Alan Balutis, a senior director of North American public sector at Cisco Systems’ business solutions group, have said that agencies should integrate artificial intelligence and other emerging technologies with digital call centers to continuously deliver information and services to the public during the coronavirus pandemic or national emergencies.

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A partnership of Deloitte and UiPath has received multiple projects from U.S. government agencies to help automate processes through robotic systems. Deloitte said Wednesday the team delivers robotic process automation platforms that work to automate agencies’ tasks including new hire onboarding, employee transfer processing, purchase requests, invoice processing and asset management. RPA systems are also designed […] More