Jane Edwards

Deloitte, Cisco Help Agencies Automate Call Center Ops; Marc Mancher, Omar Tawakol Quoted

Marc Mancher Principal Deloitte Consulting

Deloitte and Cisco have offered next-generation contact center technologies to help agencies address the surge in demand for government services due to the COVID-19 pandemic. “Rethinking the customer experience and integrating automation and virtual assistants should be part of the long-term solution for every government," said Marc Mancher, principal at Deloitte Consulting.

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Zscaler Report Finds 260% Rise in Attacks via Encrypted Channels; Deepen Desai Quoted

Deepen Desai CISO and VP Zscaler

A new report from Zscaler has found a 260 percent increase in encryption-based threats during the first nine months of 2020. Zscaler’s threat research team analyzed 6.6B encrypted threats delivered through Secure Sockets Layer channels between January and September and found that health care was the most targeted industry during the COVID-19 pandemic, followed by finance and insurance, manufacturing, government and services sectors.

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