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TYSONS CORNER, VA, March 6, 2019 “” TechnoMile has worked with ArchIntel, provider of a customized, human intelligence-powered daily briefing service, to develop a tool that works to enable the latter’s customers to share and access content on the Salesforce platform, GovCon Wire reported Feb. 27. The ArchIntel Salesforce Connector is designed to support collaboration, […] More
Todd Schroeder, vice president of government digital strategy at Salesforce, has said digital platforms can help agencies transform information technology, business and workflow processes. He wrote in an article published Monday that a platform will allow government users to collaborate on programs and across departments, as well as manage customer service. “Digital transformation isn't about preserving […] More
The Los Angeles County Metropolitan Transportation Authority in California has implemented a Salesforce-powered unified payment system for local commuters to pay for travel through a single digital hub. Publicis.Sapient helped LA Metro architect and launch the TAPforce on the Salesforce Platform to serve as a “one-stop shop” for payment transactions and program registrations across multiple account-based transport options throughout […] More
Salesforce has submitted recommendations to the Office of Management and Budget through a public comment on OMB’s draft of an updated federal cloud computing strategy. Dave Rey, executive vice president of Salesforce’s North American public sector business, told Federal Chief Information Officer Suzette Kent in a written response to the Cloud Smart Strategy proposal that OMB should include customer experience objectives in the draft policy. […] More
The Washington D.C. Office of Unified Communications has chosen Salesforce to help the agency transition its system for responding nonemergency calls from a server-based platform to a cloud environment. OUC migrated its 311 system onto the Salesforce Service Cloud equipped with the artificial intelligence-based Einstein Analytics tool in an effort to reduce call hold times and system downtime scenarios, […] More
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