BenchmarkPortal has granted an award to Maximus Federal in recognition of customer contact services at the government support firm's center in Brownsville, Texas. Maximus said Wednesday it received the "Call Center of Excellence" award, an honor given to firms ranked within the top 10 percent of surveyed contact centers.More
Andy Beamon, vice president of digital solutions for citizen services at Maximus' federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens' experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.More
Maximus' federal business has obtained a Maturity Level 5 appraisal for its service establishment and management processes under the CMMI Institute's Capability Maturity Model Integration program. The CMMI ML5 designation validates organizations' capacity for process modernization and is the highest rating under the appraisal program, the company said Thursday.
Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.More
Executive Mosaic is honored to introduce Bruce Caswell, president and CEO of Maximus, as an inductee into the 2019 Wash100 “” Executive Mosaic's annual selection of the most influential voices in the government contracting arena “” for his efforts in public health, human services and information technology. This marks the first Wash100 award for Caswell.More
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