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Andy Beamon, vice president of digital solutions for citizen services at Maximus' federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens' experience and government agencies navigating the procurement process,“ Beamon wrote in a Nextgov article published Monday.

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Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.

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Executive Mosaic is honored to introduce Bruce Caswell, president and CEO of Maximus, as an inductee into the 2019 Wash100 “” Executive Mosaic's annual selection of the most influential voices in the government contracting arena “” for his efforts in public health, human services and information technology. This marks the first Wash100 award for Caswell.

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Maximus has landed the first special item number under the General Services Administration‘s new contract vehicle for contact center technologies. The new IT 70 Automated Contact Center Solutions vehicle helps federal agencies access citizen engagement center technologies including artificial intelligence, chat bots, robotic process automation and voice recognition, the company said Monday. “Over the last […] More
Maximus has received a potential $65M contract to help the California Public Utilities Commission administer a government assistance program that offers discounted home and cell phone services to eligible households throughout the state. The company said Monday it will support the web-based enrollment process, determine eligibility of a household, manage documents and provide call center services for California’s […] More
A mobile application Maximus developed for Louisiana’s Medicaid program has helped beneficiaries explore and select coverage plans with the use of smartphones. The Healthy Louisiana app is equipped with authentication and encryption features meant to secure protected health and personnally identifiable information, Maximus said Wednesday. The volume of digital enrollment applications under the state’s managed care program through mobile and web platforms doubled […] More
Maximus has received a $17 million base contract from the North Carolina Department of Health and Human Services to provide managed care enrollment broker services for the state’s Medicaid program. The company said Tuesday it will enroll, assist, educate and counsel eligible beneficiaries via phone, in-person interaction or online technology to help them select the […] More
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