Tag Archives: avaya

Avaya Gets Mitre Certification for Data Mgmt Product Security; Laurent Philonenko Quoted

Mitre has certified Avaya as an authoritative body to help customers and other organizations identify vulnerabilities in their data management systems. Avaya said Tuesday it can issue CVE identification documents and inform customers about other weak points of products included through the Common Vulnerabilities and Exposures Numbering Authority program. “This is an …

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Accenture Vet Ron Griggs Joins Avaya as System Integrator Relations VP

Ron Griggs, a more than 20-year veteran of Accenture and formerly an alliance sales executive at Deloitte, has joined Avaya as vice president of system integrator relations. Avaya said Wednesday Griggs will lead the company’s relations with partners that aim to integrate emerging technology with its unified communications and contact center platforms. He previously …

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Avaya to Support NORAD Santa Tracking Program With Contact Center Tech; Jerry Dotson Comments

Avaya will deploy its contact center technology platform to support the North American Aerospace Defense Command’s annual Tracks Santa program that will kick off Dec. 24. The Avaya Customer Engagement platform works to help volunteers at the NORAD operations center at Peterson Air Force Base in Colorado track the flight of …

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Avaya’s Govt Arm, collab9 Form Cloud Unified Comms Partnership; Jerry Dotson Comments

Avaya‘s government solutions business and collab9 have signed a partnership agreement to offer unified communications services to federal agencies. Avaya said Wednesday its Aura Communication Manager product suite is part of collab9’s unified communications-as-a-service platform certified through the Federal Risk and Authorization Management Program. Jerry Dotson, vice president of Avaya Government Solutions, …

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Avaya, collab9 Partner to Offer FedRAMP-Compliant Unified Comms Products; Jerry Dotson Comments

Avaya‘s government solutions business has achieved Federal Risk and Authorization Management Program certification for its unified communications product line through a partnership with collab9. The Avaya Aura Communication Manager product portfolio is now available to government agencies as a FedRAMP-compliant offering with an authority to operate at the moderate level, Avaya said Thursday. Jerry …

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Avaya Opens Bahrain Office to Help Address Communication & Collaboration Tech Demand

Avaya has opened a new office in Bahrain as the company aims to offer communication and collaboration tools in support of digital transformation projects there. The company said Tuesday some Bahrain-based public and private sector organizations seek to adopt cloud, artificial intelligence, analytics and internet-of-things technologies with the goal to contribute to …

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Avaya Earns Common Criteria Certification for Virtual Service Platform Switches; Mark Hankel Comments

Avaya has obtained Common Criteria certification for a suite of virtual services platform switches. The company said Thursday its portfolio of Virtual Services Platform 4000, 7000 series and 8000 switches was evaluated against Network Device collaborative Protection Profile v1.0 requirements. VSP products are designed to implement cryptographic support, identification and authentication, security management, Target of Evaluation access, …

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Avaya Completes Contact Center Project for Indian Police Force

Avaya has completed a project that is designed to help manage emergency calls, connectivity technologies and responses for the police force of Uttar Pradesh, India. The company said Thursday its team launched a centralized contact center in Lucknow, Uttar Pradesh that works to support approximately 600 calls at a time as part of the UP 100 project. Avaya added …

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Avaya to Provide Contact Center Tech for NORAD Santa Hotline

Avaya will provide its contact center technology for the North American Aerospace Defense Command‘s Santa hotline. The communications services company said Thursday volunteers will use the Avaya Customer Engagement platform to answer children’s calls to the NORAD Tracks Santa hotline. “Avaya Government Solutions is pleased to help the North American Aerospace Defense …

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Avaya Helps Indiana Transport Dept Implement New Traffic Surveillance Platform

The Indiana Department of Transportation has implemented an Avaya-built network and surveillance technology to monitor traffic flow on the state’s urban interstate highways. Avaya said Wednesday its Fabric Connect system works to provide round-the-clock video feeds from approximately 350 cameras in various locations and helps INDOT personnel to observe road incidents so they can immediately dispatch response teams. …

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Avaya Deploys Unified Comms in St. Lucia; Lawrence Nervais Comments

Avaya has installed the company’s unified communications and contact center applications in the networking infrastructure of St. Lucia. St. Lucia’s government implemented Avaya’s Aura unified communications and contact center applications based on an Avaya Fabric Connect network to streamline communications and manage public services, Avaya said Wednesday. As part of …

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Avaya to Help Run Dubai Transport Agency’s Contact Center Operations

Avaya has received a three-year contract of an undisclosed value from Dubai’s roads and transport authority to provide managed services to the agency’s contact center. RTA — which crafts transport, road and traffic management requirements across Dubai — has implemented Avaya’s customer engagement and support systems to create the 8009090 Contact Center …

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Avaya Survey: 23% of IT Professionals Say Their Organizations Adopt End-to-End Network Segmentation

A new Avaya survey says only 23 percent of information technology professionals believe their organizations implement end-to-end network segmentation as a strategy to protect their corporate networks from data breaches, ransomware attacks and other cyber threats. Avaya said Thursday it commissioned independent survey research firm VeraQuest Research to conduct an online …

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