BenchmarkPortal
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Maximus Federal Recognized for Contact Center Services
BenchmarkPortal has granted an award to Maximus Federal in recognition of customer contact services at the government support firm's center in Brownsville, Texas. Maximus said Wednesday it received the "Call Center of Excellence" award, an honor given to firms ranked within the top 10 percent of surveyed contact centers.
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in News
Billy Maynard: Health Net Federal Services Gets BenchmarkPortal, HIPAA Certifications
Health Net Federal Services has received a certification from BenchmarkPortal in recognition of the company's work to improve its call center operations. “The BenchmarkPortal Center of Excellence certification demonstrates Health Net Federal Service's commitment to complement the military's health care system and help ensure we are performing at our highest capabilities and delivering exceptional service,“ Billy Maynard, […] More
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in News
MAXIMUS Call Hubs Earn BenchmarkPortal Recognition; Bruce Caswell Comments
Six of MAXIMUS‘ customer contact centers in the U.S. have been recognized by BenchmarkPortal as “Certified Centers of Excellence.” MAXIMUS said Tuesday its call centers received the distinction based on criteria such as employee training, operational efficiency and customer satisfaction. “We are committed to delivering high-quality services to our government clients and the citizens we […] More
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BenchmarkPortal Picks 4 MAXIMUS Call Hubs as ‘Centers of Excellence’
Four customer contact centers run by MAXIMUS in Georgia, Texas and Massachusetts have been recognized as Certified Centers of Excellence by BenchmarkPortal. BenchmarkPortal used best practice metrics to choose the recipients of Center of Excellence among thousands of contact centers, MAXIMUS announced Thursday. The contact centers work with the Texas Eligibility Support Services, Texas Enrollment Broker, Georgia […] More
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in Healthcare IT, News
MAXIMUS Contact Center Recognized as Center of Excellence; Bruce Caswell Comments
MAXIMUS has announced that its Indiana Enrollment Broker Services contact center has been recognized as a center of excellence by BenchmarkPortal. The contact center was chosen for the honor based on best practice metrics drawn from a database of objective and quantitative performance data from thousands of contact centers, according to a MAXIMUS statement. “We […] More
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in News
MAXIMUS Contact Center Recognized as “˜Center of Excellence'; Bruce Caswell Comments
MAXIMUS' Michigan enrollment broker services customer contact center has achieved the “Certified Center of Excellence“ recognition from BenchmarkPortal for its best practices. BenchmarkPortal awarded MAXIMUS the honor based on a worldwide database containing objective and quantitative performance information from thousands of contact centers, MAXIMUS said Thursday. The Reston, Va.-based firm won the objective and quantitative criteria […] More
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in News
Maximus Customer Care Centers Win BenchmarkPortal Recognition; Bruce Caswell Comments
Maximus has been recognized as a Certified Center of Excellency by BenchmarkPortal, a call center consulting services provider. The government services company achieved the distinction for its call center operations that support the Vermont Health Connect and Green Mountain Care programs, Maximus said Thursday. “We applaud the Vermont Health Connect and Green Mountain Care customer […] More
