Tag Archives: business process outsourcing

Adnan Ahmed: CNSI Government Services Unit Hits CMMI Maturity Level 3

CNSI‘s government services organization unit has obtained a Capability Maturity Model Integration level 3 rating from the CMMI Institute. CUNIX Infotech ran an independent CMMI appraisal to determine whether CNSI’s government services business performs processes at a “defined” level, CNSI said April 28. The rating indicates that an organization’s processes are well-characterized …

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Steve Sieke: Serco to Offer Clients End-to-End Services Under Contract With SIRVA

Serco will work with SIRVA to manage query resolution, lead generation and customer service activities as Serco seeks to grow its business process outsourcing business in the U.S. logistics market. Serco said Friday it will establish a contact center for SIRVA’s moving business and a Customer Experience & Innovation Center for its services …

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HP Renews TennCare IT Mgmt Contract; Susan Arthur Comments

HP Enterprise Services has signed an $88 million contract with Tennessee to continue to provide information technology services to the state healthcare program. The contract covers support to the Bureau of TennCare, which provides managed care services to 1.2 million state residents, HP said Tuesday. HP will operate TennCare’s information systems and …

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Accenture Wins Contract with Italian Energy Supplier

Accenture announced today it has secured a three-year contract with Italy-based Enel Energia, a supplier in the Italian energy market, to provide business process outsourcing services in support of Enel Energia’s customer care operations. According to Accenture, the company will provide a range of back office services including customer acquisition, …

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