Tag Archives: business process outsourcing

CNSI‘s government services organization unit has obtained a Capability Maturity Model Integration level 3 rating from the CMMI Institute. CUNIX Infotech ran an independent CMMI appraisal to determine whether CNSI’s government services business performs processes at a “defined” level, CNSI said April 28. The rating indicates that an organization’s processes are well-characterized …

Aruna Jayanthi, CEO of Capgemini India, will serve as head of global business process outsourcing at the information technology consulting firm effective Jan. 1, the Times of India reported Saturday. Jayanthi’s promotion comes after Capgemini completed the acquisition of IT services company Igate for $4 billion, Shilpa Phadnis writes. Jayanthi …

Serco will work with SIRVA to manage query resolution, lead generation and customer service activities as Serco seeks to grow its business process outsourcing business in the U.S. logistics market. Serco said Friday it will establish a contact center for SIRVA’s moving business and a Customer Experience & Innovation Center for its services …

Mark Fuller, formerly CEO and co-chairman at Chesapeake Partners, has joined business process outsourcing firm Rimhub as chief revenue officer. Fuller will pursue revenue growth opportunities in the telecommunications sector and identify new vertical markets through different sales channels, Rimhub said Monday. Srinath Narayan, Rimhub CEO and president, said Fuller …

HP Enterprise Services has signed an $88 million contract with Tennessee to continue to provide information technology services to the state healthcare program. The contract covers support to the Bureau of TennCare, which provides managed care services to 1.2 million state residents, HP said Tuesday. HP will operate TennCare’s information systems and …

Accenture has signed an agreement with a commercial bank to form a jointly-owned entity that will be responsible for updating the bank’s invoice management processes. UniCredit, which is present in 22 European countries, signed the agreement as part of a program initially launched in November 2011 to transform its operations …

Devesh Nayel has joined Capgemini’s global business process outsourcing business unit and will lead its manufacturing and financial services operations out of the Indian city of Bangalore, India Infoline reported Thursday. The close-to-30-year industry veteran joins Capgemini from a finance director role with British Telecom, where he worked for four …

A new Accenture-made financial management system for the U.S. Army has gone live, the company announced Tuesday. The General Fund Enterprise Business System is intended to help the Army conduct audits and manage business processes at 227  bases and offices in 71 countries, including the U.S., Kuwait, Germany and South …

Accenture announced today it has secured a three-year contract with Italy-based Enel Energia, a supplier in the Italian energy market, to provide business process outsourcing services in support of Enel Energia’s customer care operations. According to Accenture, the company will provide a range of back office services including customer acquisition, …

Better, cheaper, faster — the federal government’s appetite for each isn’t slowing down anytime soon. It’s something that John George saw coming well ahead of the curve — and acted on, first, within his own organization. Back in 2006, as CIO of a legacy organization that would come to be …